Getting older women into sport with #thisgirlcan

10686403_tgc_roadside_48_clear_channel_800x400_a_swimming

It’s fabulous to see that the reignited #thisgirlcan campaign from Sport England to get more women into sport is ready to go cross-generational.

Two woman over 60 features in the true life stories campaign. Catherine, 67, has joined a boot camp while Sue, also 67, has taken up cold water swimming.

The new campaign is covering a wider mix of sports and activities in recognition of the challenges of the barriers that come into play as women get older.

“This time around, we are allowed to be a bit bolder, by showing the lines and cellulite in a stronger way than we would have felt able to do last time,” campaign manager Kate Dale told Marketing Week.

She says: “Older women said they had strong connections to the campaign beforehand, but they spoke about the fear of being a beginner. At 46, you’re maybe a little bit less inclined to start something new, so that’s what we’re directly tackling. We want to normalise the beginner and highlight that exercise is not just about the physical benefits but also about personal development.”

The new campaign builds on the huge success of the original, which not only attracted huge attention in social media and over 1.2 million visitors to the website, but was also successful in changing behaviour. Sport England says that the This Girl Can campaign resulted in 2.8 million women getting more active.

It would be terrific if campaigns like this can go beyond encouraging older women to join in and try something new. These women need both the strength to test their bodies in a different way and the courage to be the oldest person in the room. If attitudes can change and other participants can learn to be more accepting and even welcoming, then progress can really be made.

Why retailers are mad to ignore the older consumer

 

Consumers shopping for clothesThere’s a very interesting article in Property Week* underlining my argument that retailers and providers of goods of services in general really need to start taking the growing older population more seriously.

The magazine teamed up with retail real estate loyalty and marketing specialist Coniq to take a hard look at whether retailers are focusing enough on the growing spending power of older consumers, and found plenty of room for improvement.

The report points out that the “grey pound” accounts for more than £320bn of all UK consumer spending and that the over-50s hold more than 75% of the nation’s wealth. Over a three-year period the over 50s spent 42% more on retail goods than other age groups and, very surprisingly, 66% more than millennials.

And yet it’s these millennials that are at the heart of marketing for shopping centre landlords and their retail tenants.

Some 80% of the almost untapped market of over 50s don’t relate to current marketing, feeling ignored or even patronised, according to BNP Paribas Real Estate research.

When retailers do look at the older generation, it’s often with very dated perspectives. People are living longer and there are easily two generations in what was once a general “old people” category. There are the “old old” who have lived through austerity and the younger baby boomers “young old” who have enjoyed times of plenty – and their respective needs, desires and behaviours are quite different.

The newly retired have more disposable income right now, and they’re spending it in areas such as travel, well-being, healthcare and home maintenance.

This latest generation of older consumers are looking for more authenticity, transparency and environmental responsibility from their providers, and are looking more for services than products. When they do shop for fashion, for example, they still want style but to fit their changing shapes.

According to the article retailers in other countries around the world are making more effort to provide services that appeal to the oldest consumer. That includes putting on events in shopping malls such as health tests, hobby workshops, financial services advice and even dating evenings. Some shops are meeting the needs with wider aisles and non-slip floors as well as targeted offers. Subliminal actions like turning off the piped music, slowing the escalators and turning the lighting up at quiet times are helping to attract and maintain loyalty.

What could be done in the UK? Experts suggest subtle zoning of shopping malls to make them more accessible to older shoppers who are starting to experience less mobility.

But what should be borne in mind is that there is plenty of difference between the newly retired consumer in their 60s and those who are 20 or 30 years older and they should not be consigned to a single category.

Equally, retailers and service providers ignore older people at their peril. As Ben Chesser of Coniq points out “If I told our clients we’d identified a group that accounted for 30% of retail spend they’d be jumping through hoops to engage with them.”

  • Article requires (not easy) registration.

Supermarkets are beginning to embrace their older customers

There are great moves afoot to address the needs of older consumers in retail.

It’s a rapidly growing market and according to new research from AgeUK, going to the supermarket gives nearly 2.5 million older people a reason to get out of the house.

Over a million over 60s visit a supermarket every day, says the report, and a further 5.3 million go at least 2-3 times per week.

Age UK is calling on retailers to train staff to recognise older people who may be lonely and chat to them.

That’s something that’s built in to the ethos of some supermarkets already. Our local Waitrose has always been a place to find conversation at the till if you want it and no hint of being hurried. On the other hand, Aldi staff are pleasant but goods fly through their hands as they speed process their customers.

Just last week we heard about slow tills at Tesco. It’s an experiment in conjunction with Alzheimer’s Scotland to help shoppers with dementia, but could be of value to all customers who enjoy a slower shop with conversation and help.

Not every disability is visible

That’s not the only positive news from Tesco. It’s one of several supermarkets that are changing the way disabled toilets are labelled to highlight the fact that not every disability is visible. The aim is increase awareness of the many reasons why shoppers might need to use facilities that are more accessible.

AgeUK has more on the agenda for local retailers and businesses. The charity would like to see greater awareness promoted amongst staff of local services that can help, and store policies which help front line staff to become volunteer befrienders, making regular visits and telephone calls.

 

Does the healthy living trend include the older population?

Fitness after retirement

 

A recent report from Hitwise has discovered that healthy living in the UK is no longer based on fads or New Year resolutions. Analysis of searches shows that consumers are looking for long-term health gains in diet and exercise. The rise of popularity of fitwear and the rapid evolution of new ways to exercise underline the trend.

But is this just a youth thing or is it reflected in the older population?

Many of the growth activities highlighted by Hitwise are most popular with younger people. Crossfit, marathons and “tough mudder” need the speed, agility and knees of youth. But there is a marked growth amongst the older population for interest in gentler activities such as yoga.

Alongside greater interest in exercise is a change throughout the population in approaches to diet. People are looking for healthy eating that’s also easy – hence the rise of the ingredients box.

Where retailers may be missing a trick is in the exercise wear business. Lines from specialists and the big retailers are doing really well but continue to be focused on the young and slimline. Yet wearing comfortable, fun gear is a positive mood enhancer at any age or size.

Is there a need? Well, coupled with the noted rise in interest across the population for a healthier lifestyle is the continuing progression of advice that older people should keep active. Many of these stories emerge on websites such as the BBC as well as media providers such as the Guardian and the Mail – all popular places to find information. Just last week the BBC carried a story about the importance of moving to maintain the longevity of body cells.

Couple that with the rising average age of the population and wise retailers could open up new markets by focusing more on the older consumer.

Writing about needs and desires of an older population – my top articles for 2016

Writing for older consumers

From retirement to end of life, our needs and desires continue to change.  And for marketing it’s really important to understand what drives older people as a group and as individuals, just as with any sector of the population.

As a student, a commissioning editor, a writer and a participant in supporting older people, I’ve learned a great deal about what’s considered valuable at this time of life.

My top articles on quality of life for an ageing population

Maintaining a great quality of life is paramount, regardless of whether we’re 60 or 99. I’ve written with that in mind and here are my top picks from 2016.

Choosing gifts for older people

  • Gift ideas. Whether it’s Christmas or another special day, choosing presents for older parents and grandparents can be difficult. I’ve always believed that we should choose something that’s luxurious, unusual or fun. Not something that emphasises a person’s age like a walking stick or a pill box might. So I searched out products that I thought would fit the bill and here’s the result. Last year I also looked at tasty food and drink ideas and some lovely presents for Mother’s Day.

Where to live as people age

  • Are retirement apartments the next step? We see them popping up everywhere but for whose benefit? Are they the dream scheme for developers or a really good idea for new retirees? I visited one London scheme to find out more.
  • Choosing a care home. There is plenty of advice on choosing care homes available. What I wanted to do with this article was examine how to get under the skin of a home to understand the commitment to care. These questions are all about things I didn’t know and rather wish I had.

Retailers and older people

What makes life fun in retirement?

Reviewing products and services

  • Tea for two and a night of luxury. In January I was invited to visit the Hilton on Park Lane for afternoon tea and a stay in one of their high-rise rooms. Was it an experience I would recommend for older people looking for an enjoyable weekend? Here’s my review.
  • The emergency smart card. A review of the EIO smartcard that lets you upload all the information that would be useful in an emergency to a secure site that’s accessible to emergency helpers with a smartphone such as contacts, health conditions and medicines. My review has helped EIO improve their service to make it really valuable to anyone who might need help one day.

Real life stories

  • Arranging dad’s funeral. When my dad died in September I suddenly found myself with a huge number of decisions to make just to arrange his funeral. I wrote this blog partly to let him know what we did and why – and also to help others know what they will have to think about.

Need marketing or writing help?

If you’d like to talk to me about communicating successfully with the rapidly growing sector of older people, just drop me a line at kathy@wrightwell.com.

Are you looking at your products from the perspective of older consumers?

 

I recently had a great conversation with someone from a major retailer that really cares about its staff and its customers. Because of that the company has set up all sorts of committees of like-minded people to assess and discuss the products that the company sells.

But it seems they’re missing a trick. Because the groups are formed from employees, there doesn’t seem to be an option for those over retirement age to give their views.

Yet with an ageing population it’s really important that manufacturers and retailers start looking at what they sell from the point of view of older consumers. Does the product work physically for people with less mobility, poorer eyesight or hearing or weaker wrists – all likely to happen with age? Does it appeal to their sense of taste or style? Is it technologically unnecessarily challenging?

Looking at products and services from the perspective of different user groups is a fantastic thing. We just need to ensure that older people are included too. With an ageing population it’s too important a consumer group to ignore.

Image from GraphicStock

More over 65s are buying on the internet than you might think

Over 65s are increasingly comfortable with shopping online

The Office of National Statistics in the UK has recently taken a look at how the over 65s and others use the internet and their interests in online shopping.

Now “over 65s” is a huge category, ranging over two generations in some families. So the differences between those in their 60s and those in their 80s is likely to be marked – not just in internet usage but in needs and desires too.

All that said, there are several factors that could entice marketers to take more account of this sector when planning their campaigns.

  1. The over 65s may use the internet for various social, research and shopping purposes less than younger age groups, but they are still significant. And numbers are growing.
  • 53% of this age group use email
  • 34% read news online
  • 31% use services related to travel
  • 23% use social networks, up by 8% from 2015
  • 45% have shopped online in the past 12 months, up by 29% since 2008
  • 24% have bought clothes or sports goods online this year
  • Around a quarter of this age group say they have bought household goods, travel arrangements, and books/magazines/papers and papers
  • Around 10% have bought food or groceries, tickets for events and electronic equipment.
  • Fewer again have bought films and music (including downloads), video games/software/upgrades and hardware.
  1. The next age group, the 55-64s, use the internet significantly more. Of working age, they are likely to have had long-term experience and be comfortable with the ways of the web. And as every year passes more people will enter the 65+ category, possibly with changing tastes and needs, but still with their online experience. So this “grey” opportunity can only grow.

Image: GraphicStock

No disrespect. Writing about older people

SplitShire_3444

Four years ago I started editing a website offering advice and shared experience for the family and friends of older people.

The content was a mile away from my usual diet of B2B and B2C marketing communications. And here was the problem. It required a completely different approach in the voice that we use.

Most of my “day-job” B2B clients want to appear professional and approachable without being over-friendly. They want to be enthusiastic without being over-zealous. And the B2C clients want a tone that defines their brand and appeals to consumer aspirations.

This project is quite different. There are plenty of topics here that come under the label of “eurgh”. We believe we can’t ignore them, so we approach at least some of them with a  dollop of humour. After all, it’s the grimaced smiles that get us through some of the darker days.

The trouble with the humour is that it has to sit alongside pieces that are just truly heart-rending, and we never want to offend or belittle the traumatic stories that some of our readers have to tell.

So we take it gently. We need to show respect to our readers who have volunteered to tell their stories of life with ageing and frail parents.

We always aim to be useful. We want our content to be  illuminating, enlightening and offer an opportunity to talk. We treat people’s stories and their pain with the honour they deserve. But when we have permission to smile and turn on the humour to get us through, we do.