This is a question that’s turned up in an excellent article in Marketing Week about marketing to the over 50s.
The piece covers much of the ground that I’ve discussed before.
- The over 50s is a massively broad general category that encompasses many tastes and often two generations in a single family
- Even if you narrow the age group, the interests of that group are still wide and various, and not tied to their age
- When people hit 50, some may be interested in ads for funeral plans and stair lifts, but most don’t see any relevance to their lives.
The extra question that Marketing Week poses is whether you need people with experience of being over 50 to understand the audience sufficiently to market successfully to them.
This is a really good question, but are we just going down the same path as those who lump all “older people” into one category?
The respondents in the article took the view that interests and experience are more important than age in marketing.
I think that’s true of marketers too. What we, the aforesaid over 50s need, is people with understanding and a positive attitude.
Let’s take understanding, and break down the market. If you take a group of people who, say, have no dependents, but are still gainfully employed, can a marketer predict what their spending priorities will be? Saving for retirement and care home fees? Conspicuous expenditure on quality living? And can you do that for multiple groups of people over 50? Surveys help, and some businesses have been at pains to research the market effectively.
Then there’s attitude, and this is where I think marketing can come undone. I remember, in my first major freelance copywriting gig, being asked to recruit a video expert, and my client expressing absolute horror that I had found someone with white hair. It’s a very unsubtle example of something that is pervasive in many organisations. Young is good, intelligent, adaptable etc etc. Older is dull, uninspiring, inflexible, unadmired. It’s not obvious everywhere, but it’s there enough for it to spill into marketing campaigns addressing those so uncool older people.
My view, then, is that you don’t need to be over 50 to market to the over 50s, any more than you need to be a small child to market to small children. But an open mind and a desire to understand without prejudice are vital.